Quality Policy

The Institut Chiari & Siringomielia & Escoliosis de Barcelona, S.L. (ICSEB) establishes this Quality Policy as an expression of its commitment to clinical excellence, continuous improvement and patient-centred care. Quality is an integral part of our organisational culture and is aligned with our mission to provide highly specialised healthcare based on scientific evidence, innovation and professional ethics.

1. Commitment to excellence in care

Our main objective is to provide accurate diagnoses and minimally invasive neurosurgical treatments for conditions such as Arnold-Chiari I Syndrome, idiopathic Scoliosis, Syringomyelia and other related conditions. The quality of care is guaranteed through our own clinically validated medical protocols, developed by a multidisciplinary team with international experience.

2. Patient-centred approach

ICSEB puts people at the centre of its activity. It promotes personalised, humane and empathetic healthcare that respects the dignity of the patient and their informed decisions. It also ensures the protection of patient data and clinical confidentiality in compliance with current regulations.

3. Training, research and continuous improvement

As a pioneer in its field, ICSEB actively promotes clinical research and knowledge transfer. The medical and technical team undergoes continuous training, which allows for the constant improvement of protocols and the incorporation of new technologies. This innovative vision reinforces the quality of care and patient safety.

4. Regulatory compliance and ethical standards

The Institute acts in accordance with local, national and international health laws and regulations. It also adheres to the Code of Medical Conduct.

5. Sustainability and social responsibility

ICSEB is committed to environmental and social sustainability. It promotes the efficient use of resources and responsible management of medical waste. In addition, it maintains an active commitment to accessibility for international patients, contributing to the well-being of people from diverse regions through multilingual assistance and adapted services.

6. Infrastructure and technology

The Institute has modern facilities, advanced medical equipment and clinical management systems that guarantee a safe, effective environment in line with best practices in the healthcare sector. Investment in technology is constant and consistent with the objectives of quality, safety and efficiency.

7. Communication and contact

To guarantee quality care, ICSEB offers patients multiple channels of contact:

Telephone: +34 932 800 836 / +34 932 066 406
Email: [email protected]
Address: Passeig de Manuel Girona, 32, 08034 Barcelona, Spain
Opening hours: Monday to Thursday from 09:00 to 18:00 CET | Friday from 09:00 to 15:00 CET

Any suggestions, complaints or requests will be handled promptly and transparently, with the aim of continuously improving our services.

Review and update

This Quality Policy will be reviewed periodically by the Institute’s Management team to ensure that it remains in line with regulatory changes, medical advances and patient needs. It is disseminated internally and is publicly available as a statement of the institution’s commitment to quality.