2.1.1 Who should I contact to request information?
The staff at our Institute is available to provide both administrative and clinical information.
For each of the languages available on our website, there is one person or more with whom you can communicate.
You can contact us at the following general email, and the person assigned to your case will reply:
Or you can call us, from 9:00 to 18:00 Monday through Thursday, and from 9:00 to 15:00 on Fridays:
2.1.2 I do not live in Barcelona; can I send you my medical records for a diagnostic orientation at a distance?
Our Institute offers a free diagnostic orientation at a distance, to indicate a consultation and / or a treatment at our centre. This way, patients who live outside Barcelona are able to know whether we can help them and thus get organized in just one trip.
All information you provide will be treated in compliance with the LOPD (Spanish Organic Law on Data Protection).
2.1.3 How can I do that?
In order to provide you with a preliminary review of your case, we invite you to send us your medical files via the Internet (we recommend you use https://wetransfer.com/) in .zip or .rar format; or you can post a CD copy in the mail to the address: Institut Chiari & Siringomielia & Escoliosis de Barcelona (ICSEB): Paseo Manuel Girona 16, 08034 Barcelona, SPAIN. (Please do not send original files in the post, only copies.)
2.1.4 If I describe my symptoms and clinical situation via email or telephone, can you help me the same as in a medical consultation?
E-mail or telephone communications can NEVER replace a medical examination.
If you are not a patient of our centre, our doctors can provide you with a diagnostic orientation which will have to be confirmed with an in-person consultation.
On the other hand, when one of our patients has an emergency while away from our Institute, she/he will have to go to the nearest emergency service or family doctor, to receive indications on what to do in her/his specific circumstances. Afterwards, she/he can inform us in order for our specialists to offer recommendations.
2.2 MEDICAL CONSULTATIONS AND SURGICAL PROGRAMME
2.2.1 Where are the consultations held?
Consultations with our specialists are held at Paseo Manuel Girona 16, 08034 Barcelona. You can make an appointment via telephone or email.
2.2.2 Do complementary tests and /or hospital admissions take place in the same facility?
Complementary tests, admissions and surgical treatments are held at Hospital CIMA, near our Institut, at Paseo Manuel Girona 33, Barcelona.
2.2.3 I am a foreigner; once the indication of a consultation is established, can you help me obtain the visa for Spain?
If a visa is required to travel to Spain for a consultation, after a preliminary review of the case at a distance, our staff will take care of the necessary convocation certificates depending on each case. The rest of paperwork with the Embassy, Consulate and other official entities must be carried out directly by the patient. In no way is the favourable outcome of the mentioned paperwork guaranteed, as it is exclusive responsibility of the patient.
2.2.4 Will there be a translation service available when I travel to your Institute?
In addition to providing patient care in the two official languages of Barcelona (Catalan and Spanish), the Institut Chiari is prepared to translate documentation and offer interpretation and mediation, responding to both clinical and bureaucratic needs of patients in the following languages:
English, French, German, Polish, Italian, Portuguese, Arabic, Russian, Mandarin Chinese, Taiwanese, Japanese, Hindi, Korean and Romanian.
2.2.5 Can I use your translation service during my stay in Barcelona, also a part from hospitalization and for touristic purposes?
Our team of translators is specialized in health care management. If you wish, they can provide you with relevant information on travel agencies.
2.2.6 When I come to your Institute for a first consultation and you confirm that a surgical treatment is required, can I stay on directly?
If your case has already been assessed at a distance, depending on the diagnosis and treatment, in some cases it is possible to book the surgical programme in terms of logistics, administration and finance in advance. It will then all be confirmed on the day of the consultation, so that the patient can stay on in Barcelona.
We can rely on a very efficient service at CIMA Hospital, that allows us to schedule preoperative tests and admissions whenever it is necessary.
2.2.7 When a surgical indication is established, do I have to do preoperative tests and bring the results the day prior to surgery? Which ones?
Our surgical programme includes a circuit of basic preoperative tests, which will be carried out according to the criteria of the specialists following the preoperative and preanaesthesia assessment.
2.2.8 Do I have to travel to Barcelona with an accompanying person?
Especially in case of surgical treatment we do recommend that you come with an accompanying person.
Please note that, in case of underage patients or with a legal guardian, the presence and consent of the legal guardian is required in every procedure.
2.2.9 Does my private health insurance or the public health system in my country cover the costs of the consultation and/or the surgical treatment?
Our Institute is a private entity. However, depending on the country of origin and the treatment to be applied, we know that some patients requested and obtained reimbursement from their private insurance/ public health service. Your contact person at the Institute will provide you with relevant information and/or contact details that you may need. Please note that these procedures must be carried out by the patients and their outcome is uncertain, since they depend on many factors. The reimbursement of the cost of a treatment in a country or region does not guarantee that other subsequent treatments will be refunded, although within identical circumstances.
2.2.10 Why do you request an ID or passport number to make a reservation for the surgical treatment at distance?
The surgical booking service at Hospital CIMA requires an internationally valid ID to identify the patient.
2.2.11 When I come to the Institute, can you provide a doctor’s note for work/school? I need a certificate of… (various)
Our administrative staff will prepare notes on the medical consultation and/or surgical treatment. Our doctors will issue specific medical certifications when required.
2.3. HOSPITAL STAY
2.3.1 Can my accompanying person stay in the hospital with me?
Our admissions organisation includes and recommends the presence of an accompanying person: hospital stay and meals are provided in the patient’s same room during the days and nights at CIMA Hospital. In case of underage or disabled patients, the presence of a legal guardian is required in every procedure.
If accommodation is required for two accompanying people instead of one, the ICSEB contact person will be available to provide relevant information.
2.3.2 I am allergic to a number of foods. Will this be taken into consideration when I am hospitalized?
The CIMA Hospital patient care service requires that any special needs are reported in order to provide an adequate diet. Therefore, we recommend you notify your ICSEB contact person, who will communicate with the relevant departments. You should also inform the doctor who will visit you at our centre.
2.3.3 My religion prohibits consuming certain foods. Will the Hospital respect my beliefs?
There are different suitable diets that are being varied every day. The patient chooses the food, together with ICSEB’s care team who will watch out for any incompatibility. Should there not be suitable diet options, they must be reported on time, so that the hospital can adjust them to the client’s needs. We therefore recommend that you keep our ICSEB contact staff informed.
2.3.4 I am taking a specific type of medication (chronic, acute…). Can the plant nurses supply it?
In order for a medication to be administered, it must be approved by the ICSEB medical team. No medication can be administered if it has not been approved first.
2.3.5 I am not comfortable on the ward and would like to be better attended. What can I do?
At CIMA Hospital there is a customer service team as well as complaint forms. Any complaint, claim or suggestion can be made through these channels. We anyway recommend you also inform your contact person at the Institut Chiari who, knowing the Hospital internal circuits well, will mediate so that your stay is 100% comfortable.
2.3.6 Is it possible to travel back home on the same day of discharge?
In general, it is possible to travel the day of discharge. However, for each case we will provide specific advice based on medical indications.
2.3.7 Does your Institute offer an Emergency service?
A 24/7 emergency service is present on the premises of CIMA Hospital, where our team performs surgeries. At our Institute, on the other hand, we attend patients for medical consultations by appointment only.
On Saturdays, Sundays and bank holidays, the ICSEB remains closed. You can anyway contact us via mail and we will respond you as soon as possible on the next working day.
2.4. TRANSPORTATION AND ACCOMODATION
2.4.1 How can I get to the Institute from the airport? How long does it take?
From El Prat-Barcelona airport to our Institut, at Paseo Manuel Girona 16, it takes approximately 25 minutes by taxi.
From El Prat’s Terminal 2 you can also take the train to Sants Station, then transfer to metro Line 3 (green), direction “Zona Universitaria”, until “María Cristina” station. It takes approximately one hour, depending on the transport waiting times.
There is also the possibility to take the Aerobus, which connects both El Prat’s terminals to Plaza España and Plaza Cataluña.
More information is available at the following link:
2.4.2 If I drive or come with my own vehicle, can I park near your centre?
You can ask your contact person at the Institut, who will provide information on the available options. Public parking is available at CIMA Hospital, ask for parking rates.
2.4.3 Can you recommend any hotel near your Institute?
Please find suggestions on hotels located near our Institut at the following link:
2.4.4 Is the hotel stay included in the treatment costs?
The hotel stay is not included in the cost of our services and you will have to make your own reservation.
Our English Department is at your disposal to help you with your enquiries.
All consultations received through this form or through the different email addresses of the 'Institut Chiari & Siringomielia & Escoliosis de Barcelona' are derived to the medical team to be studied and are supervised by Dr. Miguel B. Royo Salvador.
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Terms and Conditions
These conditions came into force on 7 September 2007. They may be updated in order to adapt to regulatory changes, if any, may occur. In case of modification, it will be recorded in this section.
Last update: 08 May 2018
I.- INFORMATION TO COMPLY WITH THE INFORMATION SOCIETY AND ELECTRONIC COMMERCE SERVICE ACT – Law 34/2004 (LSSICE):
Institut Chiari & Siringomielia & Escoliosis (abbreviated as ICSEB) is responsible for the web www.institutchiaribcn.com
ICSEB was constituted by public deed number 2447, dated 6th of September 2007, authorized by the notary of Notary Association of Catalunya, Mr. José-Javier Cuevas Castaño. Registration in the Commercial Register of Barcelona since 29 February 2008, in volume 40286, Sheet 83, Page B 362284. The Company Tax Code is B64658735.
The postal address, to which users can address, is:
Institut Chiari & Siringomielia & Escoliosis de Barcelona Paseo Manuel Girona, 16 bajos. 08034 BARCELONA, SPAIN E-mail: [email protected]
This website and corresponding associated microsites have been developed by ICSEB for informative purposes and whose purpose is to promote the activities carried out at the Institute, the information contained herein does therefore not constitute a binding offer.
The website and associated microsites may contain articles about health, medical, surgical, social interest topics or other types that the Institute considers of interest, whose content only reflects the views of the authors except those with contain explicit sign of ICSEB.
In no way, the opinions manifested here intent to substitute the clinical and/or surgical opinion of a healthcare professional.
The provider, responsible for the website, offers the users this document that aims to fulfil the obligations under the Law 34/2002 of INFORMATION SOCIETY AND ELECTRONIC COMMERCE SERVICE ACT (LSSI- CE) and inform about website conditions to all users of the website.
Any person accessing this website assumes the role of user committing to the rigorous observance and enforcement of the provisions set forth herein, and any other laws that may apply.
The provider reserves the right to modify any information that could appear on the website without any forewarning or such obligations of informing the user, understanding that the publication on the website by the provider is sufficient.
III. THIRD PARTY TRUST AND CODE OF CONDUCT.
The provider is not bound to a particular code of conduct, but yes, it has the seal of “accredited medical website” that subscribes a code of conduct created for this purpose by the Certification and Quality Program of Certified Medical Web (WMA). The undersigned Code of Conduct has the reference code: WMA715.
All information in this respect can be downloaded from the following link: http://wma.comb.es/es/certificacion-codigo-conducta.html
ICSEB, as owner of the web www.institutchiaribcn.com will respond in the terms and within the limits set out in Articles 13 and the following one of Law 34/2002 of 11 July, of the information society and electronic commerce service act.
Access to this website and its associated microsites is the exclusive responsibility of the user.
The provider disclaims any liability from the information posted on their website, provided that this information has been manipulated or introduced by a third party external to it.
Website servers and associated microsites can automatically detect the IP address and the domain name used by the user with a solely statistical purpose.
ICSEB must explicitly authorize in writing the establishment of links to another webs directed at www.institutchiaribcn.com. Establishing a link on the website www.institutchiaribcn.com directing the user to another website does not imply acceptance or endorsement of the linked website’s content by ICSEB, although and in compliance with current regulations, ICSEB, in case of perceiving any illegal content, will delete the link and notify the relevant authorities.
ICSEB has translated the contents of the website in different languages, with the unique intention of facilitating the information to all the users who access it. However, we would like to emphasize that even though these translations have been done in the most careful way possible, linguistic, cultural and even technical discrepancies between the original and translated may occurr. In the unlikely event when there are such discrepancies, the only valid document would be the original one.
This website and associated microsites may contain general information on diseases or medical conditions and their treatment. This information is provided only for informational and educational purposes. It will in no way be a recommendation or advice intended for patients in order to substitute medical advice or consultation from other qualified healthcare professionals. The information contained on this website and associated microsites should not be used for diagnosing a health problem or a physical condition, as specialized training is required for a proper interpretation. We put special emphasis on the fact that before making a decision that affects your health, you should attend a consultation with a qualified professional.
This website has been reviewed and tested to work properly. Generally, its correct operation can be ensured 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there might be certain programming errors, or issues due to force majeure that could make the occasional access to the website impossible.
V. DATA COLLECTION POLICY AND PROCESSING OF PERSONAL DATA
By this notice, the users of the portal www.institutchiaribcn.com are informed about the data collection policy and processing of personal data, so that users can decide whether they wish to provide personal data which could be requested through some channels on the website. This policy may be modified as a result of regulatory changes. In such a case the changes will be introduced in this section as soon as possible.
Some channels of the website may contain specific provisions on the protection of personal data, provisions that, if necessary, will be detailed at the end of the forms of data collection to inform the user and so they could give their free, unequivocal and informed consent about the collection and processing of their data. If a "key" is set in a form, the same will prevail over these general conditions.
If not indicated otherwise, the responses to questions about personal data in the forms are voluntary, unless the lack of response could imply any harm to the user’s interest. However, in some cases some data are needed to manage the service and/or user request, so not providing necessary data could imply that the request could not be attended. In the data collection forms the "mandatory" fields for accessing the channel/request will be indicated with an asterisk (*).
The data collected through the website will be processed and collected in a automatic database whose owner is ICSEB, domiciled in Barcelona, at Paseo Manuel Girona, 16 bajos, with the very purpose of each form.
If the user provides freely his email address, he/she explicitly authorizes ICSEB to remit the requested information by this way, for all those purpose of complying with the LSSICE, which prohibits the sending of commercial communications by e-mail that haven’t been requested or specifically authorized.
The user is the sole responsible for the accuracy of the data provided to ICSEB through the website: www.institutchiaribcn.com.
When the user's consent is necessary to process his personal data, it must be provided by a person with full capacity to act; failing that consent must be given by the representative or legal guardian and will be revocable at all times without retroactive effect, in accordance with the provisions of arts 6 and 11 of the Organic Law 15/99 of 13 December Protection of Personal Data and regulations that it develops.
The user can exercise his/her rights of opposition, access, rectification, limitation, transferability and deletion of data by writing to the following address: Institut Chiari & Siringimielia & Escoliosis de Barcelona, Paseo Manuel Girona 16 bajos, 08034 BARCELONA. You can also send an email to the following address: [email protected].
Furthermore, in accordance with Law 34/2002 of 11 July, information society and electronic commerce service act, the user may revoke his consent, at any time, to receive commercial communications electronically by addressing an email to [email protected] with the subject "I DO NOT WANT TO RECEIVE INFORMATION BY EMAIL".
The law establishes an obligation to adopt security measures to prevent the unauthorized access to the computer database containing personal data or damage to the integrity or quality of the data.
In data transmissions over the Internet, it must be ensured that the data is codified or encrypted to prevent unauthorized third party access. In this sense, the ICSEB has provided all measures allowed by the current technology.
Any process that could lead to the introduction of personal data of special charactersitics (health, etc.) will always be transmitted via secured communication protocol (SSL) so that no third party has the access to the electronically transmitted information.
ICSEB certifies that the information contained herein has been safely encrypted through MD5 Protocol and that our website is properly authenticated.
VII. INTELECTUAL AND INDUSTRIAL PROPERTY:
We inform the user that all elements of the web www.institutchiaribcn.com are protected by the provisions of intellectual property and registered in the corresponding Public Registry. Everything including text, design, images, trademarks, trade names, logos, sounds, videos, source code, etc. are owned by ICSEB or have been transferred or licensed to this entity, and therefore may not be used without the consent of the relevant right holders.
Regardless of the purpose for which following actions are done: total or partial reproduction, use, exploitation, distribution and marketing, in all cases it requires the prior written authorization by the provider. Any such use which is not previously authorized by the provider will be considered a serious breach of the intellectual property right of the author.
ICSEB facilitates access to different web pages that have been considered to be of interest. However, neither these pages belong to it nor it make a critical review of its contents; for all these reasons, ICSEB cannot be responsible for the operation of the linked page or any damages that may result from access or use of the same.
Those designs, logos, text and/or graphics that external to the provider and that may appear on the website, belong to their respective owners, who are responsible for any dispute that may arise.
In any case, the provider counts on the expressed and prior authorization from the owners.
The provider recognizes the corresponding industrial and intellectual property rights in favour of their holders. It doesn’t mean that their sole mention or appearance on the website results in the existence of any right or liability of the provider on them, as neither of endorsement, sponsorship nor recommendation by of the same.
The intellectual property rights of those ICSEB’s collaborators who publish their articles, photos, videos or any other type of testimonial in this website, will correspond to their authors, being understood as the free transfer of their rights for their publication through this website.
Practices like "framming", "hacking", "deep-linking" or other similar activities that are against the Spanish and/or international law are explicitly prohibited.
Similarly, are prohibited those links from where defamatory, pornographic, racist, xenophobic, violence inciting or other false information about the ICSEB or any of its collaborators is offered.
VIII. PARTICULAR CONDITIONS FOR SOCIAL NETWORK:
Social network pages (Facebook, Twitter, Linkedin and similar), allow users to freely publish content in different formats. By posting content on these social networks connected to this website or making explicit and unequivocally direct reference to ICSEB, you agree that such content may also be posted on the ICSEB’s website www.institutchiaribcn.com.
The provider is not responsible for the content and information stored in, including but not limited to, forums, chat rooms, generators blogs, comments on the social networks or any other means that permits any third parties to publish content independently on the website of the provider.
However and in compliance with the provisions of the article 11 and 16 of the LSSI-CE, the provider encourages all the users, authorities and security forces, working actively to withdraw or, where applicable, block all content that might affect or violate the national, or international law, third party rights or moral and public order. If the user considers that there exists any content on the website that could be susceptible to this classification, please notify immediately the website administrator.
The user, when creating content on social networks about www.institutchiaribcn.com knows that under Spanish law and other principles of international law, the author himself is the bearer of all responsibility for publishing the content.
he publication of any illegal or copied content from others without their consent and advertising content is prohibited. When deem that ICSEB can directly denounce such actions to the authorities.
Following activities are particularly prohibited: the gratuitous insult, defamation, incitement to violence or hatred, any action contrary to the intellectual and/or industrial property right, distribution of material protected by copyright, sending unsolicited emails (SPAM) or any similar type of communication, extraction of personal data or other information or software of our computer systems and normally any other activity that is contrary to Spanish law
ICSEB will protect specially the good name, self-image and honour of each of its contributors when the conditions require it and always when this website www.institutchiaribcn.com or other social networks have been used as a platform to attack in a defamatory manner, directly, expressly and unequivocally against any of its contributors.
IX. PERSONAL DATA PUBLISHED THROUGH THE WEB:
Individuals’ data published through the website www.institutchiaribcn.com can not be used, in any way, without the consent of the their holders.
X. APPLICABLE LAW AND JURISDICTION
The relations established as the consequence of the usage of the web www.institutchiaribcn.com will be governed by the provisions of current Spanish legislation that is applicable.
The parties will renounce the jurisdiction that may apply to them and agree to settle any dispute related to the use of the website www.institutchiaribcn.com in the courts of the city of Barcelona.
Access to the website implies the acceptance of this legal policy.
Institut Chiari & Siringomielia & Escoliosis de Barcelona (ICSEB)
Monday to Thursday: 9-18h (UTC +1)
Friday: 9-15h (UTC +1)
Saturday and Sunday closed
Pº Manuel Girona 16,
Barcelona, España, CP 08034
The Institut Chiari & Siringomielia & Escoliosis de Barcelona (ICSEB) complies with the established in EU regulation 2016/679 (GDPR).
The contents of this website are a non-official translation of the original content of the website in Spanish. The translation is courtesy of the Institut Chiari & Siringomielia & Escoliosis de Barcelona with the purpose of facilitating comprehension for anyone who wishes to Access the website.